Policies

April 19, 2025
Policies Policies Policies Home> Policies SEARCH Prices & Payment Terms Payment Payment accepted: Credit cards, debit cards, wire transfer, purchase orders (limited), checks. Effective Date for Pricing All pricing on the web site is effective as soon as it is posted. Sales Tax and Sales Tax Exemptions Policy Where we charge sales tax and when sales tax is exempt. Specification Changes Specifications may change. All photographs on the web site might not be the latest product photos. Standard Terms & Conditions of Sale Legal Terms & Conditions of Sales Ordering Where to Buy L&L Kilns The best place to buy a kiln depends of a number a factors. Preparing to Buy a Kiln Checklist of issues to consider before buying a kiln Lead Times & Confirmation Process These are standard lead times for kiln orders. Are Kilns Returnable? Kilns are not returnable. However, L&L does have a very generous policy if you order the wrong voltage. Ordering Parts from L&L How to order parts, delivery times, Restocking charges, Shipping Returning Parts What to do if you get the wrong parts. Ordering On-Line (eCommerce) The L&L Kiln website does not support eCommerce at this time. Buy Industrial, Easy-Load and Bell-Lift Kilns Send an email to sales@hotkilns.com or call 856-294-0077. Service & Warranty Standard Three-Year Limited Warranty The is the warranty that applies to most L&L kilns. Five-Year Limited Warranty for School-Master Kilns The Five-Year Warranty applies to School-Master Kilns with the One-Touch Control Commercial Kiln Warranty This is the warranty used for industrial use kilns Changing Voltage & Phase L&L has a generous policy in case you ordered the wrong voltage kiln. Shipping Shipping Kilns Freight charges and methods. Shipping class. Extra Freight Services. Shipping Front-Loading Kilns What you need to know about shipping and installing Easy-Load Kilns Packing How we pack our kilns to prevent shipping damage. Export Shipments All the issues for shipments outside the United States. Shipping, Receiving & Inspecting Kilns You have (2) Two Days to Report Shipping Damage. What to do in the case of shipping damage. Storage Charges Because of limited storage space, we cannot store kilns. Kilns Setup and Installation How easy it is to set up L&L Kilns. Freight and Handling Charges for Parts What you need to know about packaging, insurance and rush charges.