Pottery Kiln Policies – Warranties, Shipping, and Returns printer-friendly page icon

Pottery Kiln Policies – Warranties, Shipping, and Returns

Everything You Need to Know About L&L Kiln Policies

This page provides clear and detailed information about our pricing, payment terms, ordering process, warranties, shipping policies, returns, and technical support. Whether you’re a first-time buyer or a long-time customer, this guide will help you confidently navigate every step of your kiln purchase and ownership experience.

Prices & Payment Terms

Payment accepted: Credit cards, debit cards, wire transfer, purchase orders (limited), checks.
All pricing on the web site is effective as soon as it is posted.
Where we charge sales tax and when sales tax is exempt.
Specifications may change. All photographs on the web site might not be the latest product photos.
Legal Terms & Conditions of Sales

Ordering

The best place to buy a kiln depends of a number a factors.
Checklist of issues to consider before buying a kiln
These are standard lead times for kiln orders.
Kilns are not returnable. However, L&L does have a very generous policy if you order the wrong voltage.
How to order parts, delivery times, Restocking charges, Shipping
What to do if you get the wrong parts.
The L&L Kiln website does not support eCommerce at this time.

Service & Warranty

The is the warranty that applies to most L&L kilns.
The Five-Year Warranty applies to School-Master Kilns with the One-Touch Control
This is the warranty used for industrial use kilns
L&L has a generous policy in case you ordered the wrong voltage kiln.

Shipping

Freight charges and methods. Shipping class. Extra Freight Services.
What you need to know about shipping and installing Easy-Load Kilns
How we pack our kilns to prevent shipping damage.
All the issues for shipments outside the United States.
You have (2) Two Days to Report Shipping Damage. What to do in the case of shipping damage.
Because of limited storage space, we cannot store kilns.
How easy it is to set up L&L Kilns.
What you need to know about packaging, insurance and rush charges.