Ordering Parts from L&L

Email you Order

  1. Scan and email the Parts Form (Parts Order Fax Form) to orders@hotkilns.com.
  2. Do not put your credit card information directly in an email - put it on the scanned form or call us with the credit card number.
  3. For security purposes, we do not keep credit card information on file so you must resubmit your credit card information with every order.

Other ways to place an order

  1. Call us at 856-294-0077 or 800-750-8350. Please have your serial number, model number, and voltage available when you call. See how to read a nameplate here.
  2. You can also fax an order to 856-294-0070.
  3. We do not have an online ordering system at this time.
  4. Business hours are Monday through Friday, 8:00 AM to 4:00 PM (Eastern Standard Time).

More Information

Delivery times

  1. See each kiln page or parts page for current lead times.
  2. We take great pride in shipping parts as quickly as possible.

Restocking

  1. The restocking charge varies and is stated on each parts page.
  2. Some special-order or specially-made parts are not returnable - this will be stated on the parts page.

Shipping

  1. We cannot quote shipping costs because we go by weight and package size and we don't know that until a package is ready for shipping.
  2. See this about shipping parts for more details.