FAQS

Repair Service

1. If you have a problem that you are unable to fix yourself with most L&L instrument panels you can send it to L&L for inspection and/or repair.
2. We will need your serial number, model, voltage, and phase to advise you.
3. Most problems can be fixed without going through this trouble, however.

What Happens?

1. Remove it from the panel (you may want to leave the kiln sitter attached) and carefully pack it and send it by UPS or FedEx.
2. L&L will inspect it and advise you of repair charges before proceeding.
3. There is a non-refundable $75 inspection/handling fee for this service.
4. Repair charges are extra but there is no extra handling or packing charge to send it back, only the cost of UPS or FedEx charges.
5. We can not reliably estimate repair costs over the phone.
6. The worse case is, of course, that you would need to buy a new instrument panel. If this is advised L&L will apply the inspection fee against the cost of a new panel. We charge $85 per hour for our shop time.

Important!

1. PLEASE EMAIL OUR SERVICE DEPARTMENT BEFORE SENDING YOUR PANEL.
2. BE SURE TO INCLUDE SOME IDEA OF THE SYMPTOMS FOR US TO LOOK AT.
3. BE SURE TO INCLUDE YOUR NAME, EMAIL, PHONE NUMBER, AND RETURN ADDRESS.
4. YOU MUST HAVE A RETURN AUTHORIZATION BEFORE SHIPPING A PANEL FOR REAPIR.