Sales Policies; Payment Terms; Warranty for L&L Kilns

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Prices & Payment Terms

Payment accepted: Credit cards, debit cards, wire transfer, purchase orders (limited), checks.
Where we charge sales tax and when sales tax is exempt.
All pricing on the web site is effective as soon as it is posted.
Specifications may change. All photographs on the web site might not be the latest product photos.
Legal Terms & Conditions of Sales


These are standard lead times for kiln orders.
The best place to buy a kiln depends of a number a factors.
Issues to think about if you are buying direct.
Kilns are not returnable. However, L&L does have a very generous policy if you order the wrong voltage.
Most parts ship within 2 days. Some are special make or order.
What to do if you get the wrong parts.
The L&L Kiln website does not support eCommerce at this time.

Service & Warranty

How to get warranty service.
The is the warranty that applies to most L&L kilns.
The Five-Year Warranty applies to School-Master Kilns with the One-Touch Control
L&L has a generous policy in case you ordered the wrong voltage kiln.


Freight charges and methods. Shipping class. Extra Freight Services.
What you need to know about packaging, insurance and rush charges.
How we pack our kilns to prevent shipping damage.
What to do in the case of shipping damage.
All the issues for shipments outside the United States.
How easy it is to set up L&L Kilns.
What you need to know about shipping and installing Hercules and Easy-Load Kilns