Ordering Parts from L&L

Call or Fax an Order

  1. Business hours are Monday through Friday, 8:30 AM to 4:00 PM.
  2. You can fax an order anytime using our Parts Order Fax Form
  3. Fax number is 856-294-0070.
  4. You can also scan and email the Fax Form to sales@hotkilns.com.
  5. Do not put your credit card information directly in an email.
  6. For security purposes we do not keep credit card information on file so you must resubmit your credit card information with every order.

Delivery times

  1. We maintain a large inventory of replacement parts and the ability to make most custom parts quickly.
  2. Most elements ship in 2-3 days but can take 7 to 10 days (or longer) if they are special (such as APM elements).
  3. Some parts like special brick sections are made to order. These can take from 2 to 4 weeks.
  4. Special parts are not returnable and the order must be confirmed by email or fax before the order is processed.
  5. Most of this information is available by part number on this web site.
  6. If downtime is critical for upcoming shows, other deadlines, or for production work, we highly recommend you keep a spare set of elements, thermocouples and at least one relay. These are the most common parts that need replacement.

Restocking

  1. There is a 20% restocking fee for most returned parts. A few have higher restocking charges and some special order or specially made parts are not returnable. This is stated clearly for every part listed on this web site.

Rush Fee

  1. If your order requires immediate rush status that requires scheduling changes there will be a expedite fee added to the order.

Shipping

  1. We cannot quote shipping costs because we go by weight and package size and we don't know that until a package is ready for shipping.
  2. See this for more details.

Effective Date

Feb 15, 2015