Support & Knowledgebase

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How to get support


The Kiln Knowledgebase is organized into a series of questions and answers

Email Us

The next best way to get support is to email us.

Error Messages

The most common error messages and what to do about them

Customer Service

For questions about shipments, deliveries or other customer service issues.


Step-By-Step Assembly Instructions (Videos)


See Our Extensive Video Collection on How to Diagnose Issues

Operations and Maintenance

Learn How to Maintain Your Kiln and Operate the Controls

Tips/Best Practices/How-To

Videos and over 60 curated links on everything from Trade Mags to Glazing and Firing tips