Buying from the Factory

should You buy from a distributor?

  1. If you are working with clay we suggest that you buy from a local distributor. They can offer advice, support and service. If you have a relationship with a distributor, please buy your kiln from them. However, we do not have local distributors everywhere. There are also good online distributors.
  2. We will sell direct to you if neither of these options works for you.
  3. Industrial customers should work directly with the factory because of the many technical, application, and communication issues that arise. 
  4. International customers should buy from a local distributor if available in your country; otherwise work directly with the factory. (Click here to see our list of international distributors)

Working Directly

Lifting and Setup

  1. You should have at least two strong people available to unpack the kiln and lift the kiln sections.
  2. Typical weight of a Jupiter or Easy-Fire kiln section is up to 75 pounds.
  3. The heaviest standard DaVinci section weighs about 150 pounds.
  4. Big Front-Loading kilns may require a forklift or at least a pallet-jack.
  5. Set up is relatively easy but you should have some mechanical aptitude.
  6. See our installation videos.

Shipping issues

  1. Someone must be present to receive the kiln.
  2. Truckers will only deliver Monday through Friday.
  3. If timing is an issue, please request the "Call Before" service and work out your schedule with the freight company.
  4. There is always the potential for shipping damage. See our Shipping Damage Policy and how to deal with this should it occur.
  5. If there is visible damage, call our office while the driver is present before signing the receipt.

Electrical

  1. You must have a qualified electrician check out or install your power and electrical hook up.
  2. It is important to be certain of your power (volts, phase, fuse size and wire size) and to be sure you have enough amperage capacity to fire your kiln properly. You must know this before the kiln is ordered.
  3. Additional charges may be incurred (like having to change elements and rewire control panel) if the wrong voltage is ordered. Click here for more information.

Service

  1. You should be willing to change elements yourself. With L&L Kilns (which have Dyna-Glow hard ceramic element holders) this is a lot easier to do than in other kilns. You don’t need to worry about damaging the fragile firebrick. The element terminals are straightforward stainless steel studs that the element ends twist around. No special tools are required.
  2. All service of the control box in most of our kilns can be done easily by the factory because the control box typically unplugs from the kiln quickly and easily and can be sent inexpensively back to the factory for quick expert service.

Instructions and firing techniques

  1. You should be experienced in firing a kiln or have friends or associates who can help you.
  2. Our kiln instructions are detailed and extensive and we offer many helpful tips.
  3. However, we can only offer limited help with regard to firing techniques.

Technical support

  1. Excellent technical support is available. We can usually help you with any control questions or troubleshooting questions.
  2. We do not offer on-site technical support nor do we pay for on-site support by a third party (like an electrician).
  3. Because most kiln problems of a serious nature are in the control panel, our unique, easy-to-remove panel makes factory support possible in most cases.
  4. See this page for all the support options.

Effective Date

August 1, 2010